Refund policy

Return Policy

Kinohimitsu Canada accepts returns and exchange in original form of payment for unopened and non-hygienic items.

All Sale and Discounted items are Final Sale and cannot be returned or exchanged.

We do our best to ensure all our products are of the highest standard for quality. As a result, there are a few products that must be final sale for hygienic reasons. The following items are categorized as non-hygienic; We do not accept return or exchange for any open items.

Kinohimitsu Canada accepts returns in original form of payment for unopened and non-hygienic items, with the following rules:

  • Return/exchange requests are permitted within 7 days of receiving the product.
  • Item(s) purchased online can be returned through online by mail or at our location.
  • Original receipt or packing slip is required for all returns and exchanges.
  • Return items must be in their original packaging, unopened and unused.
  • All Free Gifts must be returned, otherwise the refund amount will be minus the value of the gift. 
  • We require All contents from the original set package when return/exchange; partial items from a set package will not be accepted for return/exchange.
  • Original shipping fees are non-refundable once tracking information is generated.
  • Kinohimitsu Canada is not responsible for any additional return shipping and handling fees made.
  • In the unlikely event of a defective product, please contact kinohimitsucanada@gmail.com.
  • For purchases made in store, you can return or exchange your purchases in store only.

How to Return

We're here to help! Just send an email our customer support team at kinohimitsucanada@gmail.com with your order number and item(s) you wish to return or exchange.

Kinohimitsu Canada will not offer store credit for any open, used, or damaged products. Please notify us if there are any discrepancies or issues with your order within 7 days after delivery.

You can send us an email or text message to any other inquiry or concern.

Email: kinohimitsucanada@gmail.com

Text message or direct phone: 647-685-8138 or 905-669-7638